Mixes From The Heartland
Jan 4 2010 in Allergen Free Foods, BAS Directory, Gluten Wheat Free, Online Food Stores, Packaged Foods by Ruth LovettSmith
Website:
http://www.mixesfromtheheartland.com
Site Description:
Mixes From The Heartland is the leading provider in gluten free mixes. Come try our gluten free mixes and see for yourself why Mixes From The Heartland is leading the industry in gluten free mixes.
City/Location:
Amarillo
State/Province:
Texas
Zip/Postal Code:
79109
Country:
USA
Phone Number:
806-355-7900
http://twitter.com/mfth_glutenfree
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Mary Sharp said on December 2, 2010
I definitely would not list Mixes for the Heartland as the best of anything. I placed and order with them, they took my money and now I can’t get in touch with them. I have submitted numerous “contact forms” through their website and left multiple messages on the customer service line which goes straight to voice mail. I’ve requested a call back and nothing! I told them to cancel my order and issue me a refund and still nothing on that front either. If anything, they are the worst site I’ve ever dealt with. Most sites don’t take the money out of your account until the order is shipped but, they took the money out the day after I placed the order and almost a month later my order is still showing “awaiting fulfillment” and they won’t contact me. Very poor customer service.
David Fowler said on January 16, 2012
The same exact thing happened to us. We submitted an order. They took the money. We’ve never received it. The Order shows “awaiting fulfilment” and they have not responded to any communications. Did you ever get any resolution to your problem.
Thanks,
David Fowler
Ruth LovettSmith said on January 16, 2012
David and Mary – I am so very sorry to hear of your experiences.
I see that their website is still up and running – so I will assume that they are not out of business.
David – did you pay via credit card? If you don’t receive your order and they are not responding, I would consider calling the credit card company and stopping payment.
Please let me know how things work out. In the meantime, I will try and contact them for you.